Policy on Customer-Oriented Business Conduct

Tokaido REIT Management Co., Ltd. (hereinafter, “Tokaido REIT Management”) sets the “Policy on Customer-Oriented Business Conduct” (hereinafter, the “Policy”) based on the “Principles for Customer-Oriented Business Conduct” announced by the Financial Services Agency.

(1) Formulation, Announcement, Etc. of Policy on Customer-Oriented Business Conduct

Tokaido REIT Management is entrusted by Tokaido REIT, Inc. (hereinafter, “Tokaido REIT”) with the management of its assets. Tokaido REIT Management will formulate and announce the Policy to realize customer-oriented business conduct, regarding the unitholders of Tokaido REIT as customers. In addition, the status of initiatives for the Policy will be periodically announced and the Policy will be revised as necessary.

(2) Pursuit of Unitholders’ Best Interests

Tokaido REIT Management will aim to maximize unitholder value by conducting business in a manner that is faithful and fair to customers. In addition, Tokaido REIT Management will make efforts to ensure such business conduct becomes established as a corporate culture.

(3) Appropriate Management of Conflicts of Interest

Tokaido REIT Management will accurately identify the possibility of conflicts of interest arising with interested parties, and appropriately manage the conflicts of interest in accordance with laws, regulations, internal rules, etc. when there is the possibility of conflicts of interest arising.

Please refer to our initiatives as follows:
■ The Website of Tokaido REIT Inc. (Investment Corporation) > IR Library > 'Report on the management system of the issuer of J-REIT (Japan Real Estate Investment Trust) securities, etc.' (Japanese Site)

*The Report is posted in the link below, 'Investor Relations and the IR Library' on the website of Tokaido REIT, Inc. https://www.tokaido-reit.co.jp/ja/ir/library.html

*Please refer to the third section, Chapter 2 of the Report, '2. The management system of the issuer of J-REIT securities, etc., (3) Initiatives against conflict of interest transactions, etc.'

(4) Clarification of Fees and Other Expenses

Tokaido REIT Management will provide information in a manner that enables investors to understand the details of the asset management fees and other expenses incurred by Tokaido REIT, including those concerning what sort of service corresponds to the fees and other expenses.

Please refer to our initiatives as follows:
■ The Website of Tokaido REIT Inc. (Investment Corporation) > IR Library > 'Articles of Incorporation of the Investment Corporation'

*https://www.tokaido-reit.co.jp/en/ir/library.html

*Please refer to 'Attachment: Asset Management Fees to the Asset Management Company'

(5) Provision of Important Information in an Easy-to-Understand Manner and Provision of Services

Tokaido REIT Management will consistently look from the perspective of customers, ensure the transparency of asset management operations, and make efforts to provide important information on Tokaido REIT Management and Tokaido REIT in a manner that is prompt, accurate, fair and easy to understand for unitholders to make investment decisions at their own responsibility. In addition, Tokaido REIT Management will make efforts to identify the needs and other attributes of investors, and conduct asset management and information disclosure with those needs and other attributes in mind.

(6) Framework for Motivating Employees Appropriately and Other Such Measures

Tokaido REIT Management will keep enriching in-house education, training, etc. to ensure thorough conduct such as actions to pursue maximization of unitholder value and appropriate management of conflicts of interest. In addition, at the same time, professional qualifications that would be useful for the performance of Tokaido REIT Management’s operations will be encouraged of employees, keeping highly qualified expertise and professional ethics maintained by each and every employee and thereby enriching the governance structure.